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Returns and Refund Policy

Effective Date: 08-10-2024

Last Updated: 08-10-2024

Return Eligibility

Our return policy applies exclusively to items purchased directly from the EL-WIN CLUBHOUSE website. You may return items that meet the following conditions:

  • The product must be unused, unworn, and in its original condition, with all tags, packaging, and documentation intact.

  • Returns must be requested within 12 HOURS of delivery.

Return Process

To initiate a return, please contact our customer service team at elwinclubhousecustomercare@gmail.com with your order number and reason for return. We will provide you with instructions for returning the product.

Refund Timeline

Once we receive and inspect the returned items, a refund will be processed. The processing time for refunds can range from 26 to 68 hours depending on the time taken to inspect the items and process the refund through our payment gateway. Please note that the actual time it takes for the refund to reflect in your account may vary depending on your financial institution or payment provider.

Non-Refundable Items

Certain items are non-returnable and non-refundable, including but not limited to:

  • Sale or clearance items.

  • Gift cards or promotional codes.

  • Items marked as “final sale” at the time of purchase.

Exchanges

We do not offer direct exchanges. To receive a different product, you must return the original item and place a new order for the desired product.

Cancellation and Exchange Policy

Thank you for shopping with EL-WIN CLUBHOUSE! We strive to provide you with the best shopping experience and high-quality products. Please read our Cancellation and Exchange Policy carefully

Cancellation Policy

No Cancellations:


Once an order has been placed and payment has been processed, we do not accept cancellations. We request that you review your order carefully before completing the purchase to ensure that all details, including size and colour, are correct.

Exchange Policy

While cancellations are not accepted, we understand that sometimes you may wish to exchange your product for a different size or colour. We are happy to assist you with an exchange under the following conditions:

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  • Exchange Conditions:

    • You may exchange your purchased shirt for a different size or colour, subject to availability.

    • The item must be in unworn, unused, and original condition (with tags attached) for exchanges to be processed.

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  • Shipping Fee:​​​ â€‹
  • An exchange request will require you to pay a shipping fee of Rs. 140/-. This fee is applicable for shipping the exchanged product to you. Please note that this fee is collected because we provide free shipping to our customers for the initial order.

  • The price of the exchange product may vary, and you will be notified if there is any difference in price due to the exchange.

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  • How to Request an Exchange:
    To request an exchange, please reach out to our customer support team within [X] days from the date of delivery at [Customer Service Email] or [Customer Service Number]. You will need to provide:

    • Your order number.

    • The product you wish to exchange.

    • The desired size or colour you want to exchange for.

    • We will provide you with the return/exchange instructions.

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  • Exchange Process:
    After receiving the returned product and inspecting it, we will ship out the exchanged item to your provided address. You will be notified once your exchange has been processed.

Damaged Products

We take utmost care in packaging and shipping our products to ensure that they reach you in perfect condition. However, if your product arrives damaged, we are happy to assist you with a replacement, provided the following steps are followed:

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Reporting Damaged Products:​​

If you receive a Damaged product, please take the following actions:

  • Take a photo or video of the damaged item, including the packaging.

  • Send the photo/video to us within 2 hours of delivery at [Customer Service Email] or via WhatsApp at [Phone Number].

  • The damage must be reported with sufficient evidence showing the issue, and we will process a replacement or refund based on our evaluation.

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  • Damaged Product Replacement:
    After receiving your report and verifying the damage, we will arrange for a replacement of the damaged product at no additional cost to you.

Non-Exchangeable/Non-Refundable Items

Please note that sale items, clearance items, and personalized/customized products are not eligible for exchange or return.

Contact Us

If you have any questions regarding this policy or need assistance with an exchange or damaged product, please feel free to contact us at:

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  • Phone: +91 9164000521

  • WhatsApp: +91 9164000520

  • Address: 18 Corner stone, 10th A cross, ERA road, Ejipura, Bangalore-47

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Acknowledgment

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By placing an order with EL-WIN CLUBHOUSE, you acknowledge that you have read, understood, and agreed to our Cancellation and Exchange Policy.

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This policy is designed to be straightforward and transparent, ensuring customers are clear about our brand's processes and what you can expect if you wish to exchange your items or report a damaged product.

Shipping and Delivery Policy

Shipping Partner

At EL-WIN CLUBHOUSE, we partner with a well-recognized and reliable third-party shipping vendor to ensure that your order is delivered promptly and securely. We are committed to providing you with a smooth and efficient shopping experience from the moment you place your order to the delivery at your doorstep.

Delivery Timeline

  • Urban Areas & Selected Locations:
    For most urban areas and select locations within India, your order will be delivered within 3 to 4 business days from the date of dispatch.
     

  • Special Areas:
    Delivery to special areas such as Jammu & Kashmir, interior parts of Himachal Pradesh, Leh (Ladakh), and Nepal may take 3 to 5 business days depending on the location and accessibility.
     

Please note that the delivery times indicated are estimates and may vary based on factors such as weather conditions, regional holidays, or logistical challenges.

Shipping Charges

We offer free standard shipping on all orders within India. However, if your delivery address is in a remote or non-serviceable area, additional shipping charges may apply, which will be communicated to you before finalizing your order.

Order Processing

Orders are processed within 24–48 hours from the time they are placed, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email along with tracking details to monitor the progress of your shipment.

Delays and Exceptions

While we strive to meet our delivery timelines, certain factors such as high-demand periods, local weather conditions, or postal service delays may impact delivery. We advise customers to plan ahead during busy seasons (such as festivals or sales).

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If there is an unexpected delay, our customer support team will inform you promptly and provide an updated delivery timeline.

Tracking Your Order

Once your order has been shipped, we will send you an email containing a tracking number. You can use this number to track your shipment directly via our shipping partner’s website.

Delivery Address

Please ensure that the delivery address provided at checkout is complete and accurate. We are not responsible for delays or non-delivery resulting from incorrect or incomplete shipping information.

Contact Us

If you have any questions about shipping or delivery, or if you experience any issues with your order, please feel free to reach out to our customer support team:

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Acknowledgment


By placing an order with EL-WIN CLUBHOUSE, you acknowledge that you have read, understood, and agreed to our Shipping and Delivery Policy.

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This policy gives clear information about shipping times, areas with special delivery considerations, and how to track your order. It's designed to ensure a seamless experience for your customers while also addressing any potential delays due to shipping restrictions or challenges.

Contact Us

We value your feedback and are here to assist you! Please find our contact details below for various inquiries:

Company Contact Details

For corporate orders, business inquiries, and other official matters, please reach out to us at:

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Customer Care & Complaints

For any customer service inquiries, including complaints or support requests, please contact our dedicated customer care team:

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Social Media

Stay connected and updated with EL-WIN CLUBHOUSE on social media:

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We are committed to providing excellent service and will respond to your queries as promptly as possible. Thank you for choosing EL-WIN CLUBHOUSE!

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This format clearly separates the different contact methods for corporate and customer inquiries, ensuring your customers and business partners can easily find the right contact point.

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